Effective Date: 26 October 2025
Last Updated: 26 October 2025

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At Punjabi Cooking Studio, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services or communicate with us through WhatsApp, email, or our website.

We are committed to handling your personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

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1. Information We Collect

We collect the following types of personal information when you place an order or contact us:

• Name

• Phone number

• Delivery address (including postcode)

• Email address (if provided)

• Order details and preferences

We may also collect information automatically through our website (e.g., cookies, IP addresses) to improve your user experience.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your tiffin orders

• To contact you regarding your order or delivery status

• To respond to your queries or feedback

• To improve our products, menu, and services

• To comply with legal or regulatory obligations

We do not sell, rent, or trade your personal information to any third party.

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3. Communication via WhatsApp

When you contact us via WhatsApp:

• Your chat history is stored securely within the WhatsApp platform, which uses end-to-end encryption.

• We may keep records of your messages only for order management and customer service purposes.

• You can request deletion of your chat data from our records at any time.

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4. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy:

• Order-related data: up to 12 months for record-keeping and service improvement.

• Financial transactions: as required by UK tax laws.
  After this period, your data will be securely deleted or anonymised.

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5. Data Security

We take appropriate measures to protect your personal information from unauthorised access, loss, misuse, or alteration.
However, please note that no method of data transmission over the internet (including WhatsApp) is 100% secure.

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6. Sharing Your Information

We may share limited data with trusted third parties only when necessary, such as:

• Delivery partners to fulfil your order.

• Payment processors for secure transaction handling.
  All third parties are required to handle your information securely and in compliance with UK data protection laws.

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7. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Access: You can request a copy of the personal data we hold about you.

• Correction: You can request correction of inaccurate or incomplete data.

• Deletion: You can ask us to delete your personal data where legally possible.

• Restriction: You can request limited processing of your information.

• Objection: You can object to our use of your data in certain situations.

To exercise your rights, please contact us using the details below.

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8. Cookies (if applicable)

Our website may use cookies to enhance your browsing experience.
You can choose to disable cookies in your browser settings, but some website features may not function properly as a result.

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9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

📞 +44 7777 217111
📧 punjabicookingstudio@gmail.com

We aim to respond to all privacy-related inquiries within 5 business days.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The most recent version will always be available on our website.

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Punjabi Cooking Studio
Homemade Food, Straight From Our Heart To Your Plate