At Punjabi Cooking Studio, every meal is prepared fresh and with care. We take pride in delivering high-quality, homemade Punjabi food to your doorstep.
Since all our tiffins are made to order, our refund policy is designed to be fair to both our customers and our kitchen team.

​

1. Cancellations

• Orders cancelled at least 24 hours before the scheduled delivery are eligible for a full refund or reschedule.

• Orders cancelled within 24 hours of delivery are not eligible for a refund, as preparation and ingredients are already in process.

• To cancel your order, please contact us directly on WhatsApp (+44 7777 217111) with your order details.

​

2. Refund Eligibility

Refunds will only be considered under the following circumstances:

• The order was not delivered due to an error on our part.

• The food delivered was incorrect (e.g., wrong tiffin type).

• The order arrived in unsatisfactory condition and photo proof was provided immediately upon delivery.

Please note that taste preference does not qualify for a refund, as food flavour can vary depending on individual palate.

​

3. Refund Process

• Once your request is received and approved, your refund will be processed within 5–7 business days.

• Refunds will be issued using the same payment method used for the original purchase.

• If the refund is delayed beyond 7 days, please contact us and we will investigate the matter promptly.

​

4. Non-Refundable Items

• Orders cancelled less than 24 hours before delivery.

• Partially eaten or disposed-of food.

• Delays caused by incorrect addresses or failure to collect the order at the time of delivery.

• Orders affected by factors beyond our control (e.g., traffic, weather conditions, delivery restrictions).

​

5. Contact Us

For any questions or refund requests, please contact us via:
📞 +44 7777 217111
📧 punjabicookingstudio@gmail.com

We’ll do our best to resolve your issue quickly and fairly.

​

​

Punjabi Cooking Studio
Homemade Food, Straight From Our Heart To Your Plate.